Seven promises we put in every contract.
Honest AI is easy to promise. Each of these is backed by a clause you sign and a check we actually run.
- 01
We tell people it is AI.
Every assistant we deploy identifies itself as an AI assistant to callers, texters and chat visitors.
- In writing
- AI Use Addendum, section 1; Recording and AI Disclosure Consent
- How we check
- The disclosure line is tested on a live call before go-live.
- 02
A person is always one step away.
Every setup has a clear handoff to a human for emergencies, complaints and anything the assistant is unsure about.
- In writing
- AI Use Addendum, section 2
- How we check
- Every transfer and every complaint is reviewed each month.
- 03
Your data stays protected.
We use vendors and settings that do not train public models on your business data, sign a data-processing agreement with you, and keep a list of every tool that touches customer information.
- In writing
- Data Processing Addendum: security, subprocessors, 72-hour breach notice
- How we check
- The vendor list is kept current and shared with you on request.
- 04
No fake reviews, no spam.
We never write reviews in anyone's name, buy reviews, or send unsolicited texts or robocalls. Outreach email is honest, identifies the sender and honors opt-outs.
- In writing
- AI Use Addendum, sections 4 and 5; Outreach Addendum
- How we check
- Every outreach template passes a compliance check before it is sent.
- 05
No surprises on cost.
Fixed prices in writing, published monthly rates, and warnings before any usage overage.
- In writing
- Master Services Agreement, section 2; your Statement of Work
- How we check
- You get a warning at 80% of your monthly minutes.
- 06
You can leave with everything.
Accounts in your name, your data exportable, and a handoff document for every system we build.
- In writing
- Master Services Agreement, sections 4.1 and 10.3
- How we check
- Data and accounts transferred within 30 days of ending, with a handoff document.
- 07
We say what AI cannot do.
If a task needs a licensed professional or a person's judgment, we say so and design around it.
- In writing
- AI Use Addendum, section 6; Master Services Agreement, section 7.2
- How we check
- Limits are written into your Checkup plan before you buy anything.
How the pledge is kept
Promises are only as good as the checks.
Before go-live
A test script runs every path: the AI disclosure, the handoff to a person, emergencies and the questions it must not answer.
Every month
We review a sample of conversations plus every transfer and complaint, then tune the system and send you a short report.
Any time
Spot something that breaks a promise? Email [email protected] with "Pledge" in the subject and we reply within one business day.
Start here
Find out where AI would save you the most time.
A free 60-minute AI Checkup, at your shop or over video. You leave with a one-page plan, whether or not you hire us.